Room Cancellation policy

You can cancel your booking up to 48-hours before you are due to arrive. Your cancellation will be penalty-free and you will receive a full refund for your booking!

Bookings may also be moved to a later date, which we would highly recommend during peak times to guarantee a room.

To cancel or change a booking, please email


You can opt in or out to have your room serviced if you’re staying with us for more than one night, and after a service, there will be a note confirming who cleaned the room and the precautions taken.

The Spa Garden will operate on pre-booked sessions only to allow for thorough cleaning between each booking (see below for Spa Garden cleaning procedure) - you will find instructions about the Spa Garden in your in-room information pack. Our honesty bars will be temporarily closed, but goodie bags (containing biscuits, marshmallows, testers and more) will be placed in rooms upon arrival. Small, covered milk jugs will be kept in the honesty bar fridges.

We have also installed sanitising stations at all entrances and exits throughout the building and there will be two metre markings throughout the corridors.

Please note…

▪️ The Pigs is now a cashless venue

▪️ Every half an hour our team will have a hand washing reminder

▪️ We are following strict social distancing guidelines

▪️ PPE (masks and gloves) will be worn by the team where necessary

    Please do not hesitate to contact us about any questions you may have, and we look for to having you for your stay.


    Fresh towels are replaced after every use of the Spa Garden, and all used towels are removed and washed on 60ºC wash.

    Every surface is wiped after each guest has used the space (toilet, sink, counter tops, door handles).

    The level of chlorine in the hot tub kills anything within the water and guests must shower before entering the tub.

    Guests must adhere to the allocated 45 minutes, to ensure staff have enough time to carry out the above measures after each use.


    Cleaning and hygiene is of the utmost importance to us as standard and in these current times we are being extra diligent in our cleaning routine of The Pigs, as outlined below.


    The housekeeping team will wash their hands with soap & water/hand sanitiser for 20 seconds prior to servicing each room.

    All unnecessary throws and cushions will be removed from rooms for the time being and windows will be open during the routine cleaning.

    Bins will be emptied before your stay and waste from each room will be placed in plastic bags, tied up and disposed of.

    Guest linen will be removed from properties in sealed bags and then linen is removed, laundered and beds re-made, the team will be wearing appropriate PPE (gloves and aprons).

    All in-room crockery and cutlery is washed in the restaurant dishwasher.

    Door and furniture handles, push plates, remote controls and fridge handles will be disinfected before your arrival.

    Tea, coffee, sugar and milk will be replenished before your stay.


    Bathroom supplies and toilet rolls will be replenished before your stay.

    Bins will be emptied before your stay and waste from each room will be placed in plastic bags, tied up and disposed of.

    Door handles, taps and flushes will be disinfected before your stay, as well as our usual deep clean of the bath/shower, toilet and sink.

    Reception, corridor, stairs and landing

    These areas will be dusted and swept once a day. Reception top, banisters and door handles will be disinfected daily.

    Toilets in communal areas

    Soaps and lotions, toilet rolls and paper towels will be replenished, where necessary, once a day.

    Bins will be emptied frequently.

    Door handles, push plates, taps, flushes and soap dispensers will be disinfected regularly and the floor will be mopped daily.

    All cleaning equipment will be disinfected at the end of every shift, and cloths will be washed at 60ºC.